I’m going to keep this story short, simply because otherwise my blood pressure will kill not only me but also everyone within a two mile radius.
Comet Service are bastards. In July last year, my washing machine broke down. VERY long story boils down to: after I think EIGHT visits, four different diagnoses, five spare parts, seven ‘ok it’s fixed’-s and FOUR MONTHS, they finally gave me a giftcard so I could get a replacement machine. No cash refund so I could go and get a machine elsewhere, no, they don’t do that, they wanted to trap me into buying from them again. Joke’s on them, I got a cheaper machine and a Wii Fit. But I digress.
New machine was delivered 11 and a half months ago, and fortunately it didn’t wait until it was delivered 12 months and one day ago to go wrong… Last night, it stopped pumping out. But I was able to open the door. Several rolls of kitchen towel later, I retrieved my saturated laundry, hung it up to dry over the bath and switched the machine off. This morning, it still won’t pump out, and now there’s more flashing lights than Blackpool Illuminations on the front of it.
I ring Hotpoint service. Please, I thought. PLEASE send someone out so I don’t have to speak to Comet. PLEASE.
‘Press 2 if you have no extended warranty but the machine is less than 12 months old’
*beep*
‘Press 1 if you bought the machine from Comet’
Ohhhhhhhhhhh bollocks….
They put me through automatically. Now I know what’s coming. I speak to the Very Nice Lady. I explain the situation. I may have neglected to mention I already rescued my washing.
‘Earliest I can get you an engineer is Wednesday.’
*sound of grinding teeth and rending of garments*
‘Glad I rescued my washing last night then’
‘Mmm.’
‘Even if I did flood the kitchen doing it.’
‘Oh.’
‘Oh’? ‘OH’?! Someone tells you they flooded their kitchen when you’ve just said you can’t get an engineer to them for five days, you say a little bit more than ‘OH’! You at least say ‘Oh did you, I’m sorry to hear that!’
I am going to make sure they are aware the fault was reported when the unit was within warranty. They so much as HINT at there being a charge for callout or at making me spend money on a replacement machine, I’m getting my lawyer. I say that like I have one. I don’t. But I will have, and he’ll sue their arses off.
The worst bit is I KNOW that the guy’ll turn up on Wednesday, suck his teeth for a bit and then say he needs to order a part. Which’ll take another week and a half. Then, if last time is anything to go by, they’ll send him out with the wrong part, so I’ll have to wait ANOTHER week and a half….
Bastards.



















